Refund and Returns Policy

Effective Date: [Insert Date]

At Sans2.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase of electronic devices or accessories, we are here to help.

Returns

1. 30-Day Return Policy: You may return eligible items purchased from Sans2.com within 30 days of the purchase date for a full refund or exchange, provided that the item is unused, undamaged, and in its original packaging.
2. Return Procedure: To initiate a return, please contact our customer service team at [insert contact email or phone number] to obtain a return authorization (RA) number and further instructions. Returns made without an RA number may not be accepted.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds

1. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original method of payment within [insert number] business days.
2. Exclusions: Certain items, such as software, downloadable products, or items that are not in their original condition, may not be eligible for a refund.

Exchanges

1. Exchange Process: If you wish to exchange an item for a different model, size, or color, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.
2. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.

Non-Returnable Items

1. Non-Returnable Products: Certain products, such as clearance items, special orders, and personalized items, may not be eligible for return or exchange unless they are defective or damaged upon receipt.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at support@sans2.com.

By making a purchase from Sans2.com, you acknowledge that you have read and understood our Refund and Return Policy and agree to abide by its terms and conditions. We reserve the right to update or modify this policy at any time without prior notice.